Table of Contents
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Bob Black
Part 1
Bob Black discusses why postal transformation demands a shift from static planning to dynamic end-to-end supply chain ecosystems.
Part 2
Bob Black discusses consumer choice in sending and receiving goods and the conflict between speed and price, convenience, and ease of use.
Christine Corbett
Part 1
Christine Corbett discusses the importance of elevating the customer experience through integrated postal alignment strategy.
Part 2
Christine Corbett discusses the inherent strength of postal providers and the dilemma of ‘who pays’ in the current economic landscape.
Part 3
Christine Corbett discusses how modern retailers are looking for strategic partners and how postal providers can own their role in this space.
Max Reynolds
Max Reynolds discusses the role of AI, design, and fit-for-purpose automation in creating agile, future-proofed postal networks.