Temple & Webster - Homewares and furniture retailer

TMX conducted a strategic review for Temple & Webster, formulating an optimal future supply chain network and last-mile operating model.

Region
Oceania
Service
Supply Chain
Industry
Modern Retail
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Key challenges

Temple & Webster had been experiencing significant growth in the past few years. Their supply chain was outsourced and predominantly focused on fulfilling growth and servicing customers with minimal holistic strategy. An in-house delivery trial identified a direct correlation between repeat purchases and high customer experiences, which prompted further investigation.

Our approach

TMX undertook a strategic review and developed an optimal future supply chain network, last-mile operating model, and provided the client with a pragmatic transformation plan and business case.

The results

TMX significantly contributed to project success by assisting the client in implementing a last-mile network strategy. This strategy, focused on supporting future growth, included exploring logistics fulfillment services and controlling bulk-goods delivery. The project resulted in key recommendations to optimize costs and enhance the customer experience for sustainable growth.

The world moves fast. Stay ahead.
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