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Key challenges
Limited Supply Chain Visibility
The client’s reliance on manual processes constrained their ability to capture and leverage real-time operational data, resulting in fragmented visibility across the end-to-end supply chain.
Difficulty in Quantifying Improvement Opportunities
Without a clear performance baseline, it was challenging to accurately assess the value and impact of proposed operational enhancements—limiting confidence in investment decisions.
Our approach
To address the visibility and data challenges, TMX rapidly mobilized resources to deliver foundational improvements in data integrity, visibility, and reporting—both at the distribution center level and across the wider supply chain. The project focused on establishing reliable data capture systems and setting a measurable baseline for ongoing performance optimization.
Key actions included:
- Operational Diagnostics & Data Gap Analysis
Conducted site-based interviews and a detailed review of operational data to identify critical gaps and prioritize focus areas. - Standardization & Governance
Introduced standardized data templates and new SOPs to ensure consistency in data capture and reporting practices. - Centralized Reporting & Enablement Tools
Delivered a comprehensive suite of centralized reports, accompanied by practical guidance documents covering SOPs, data templates, training, and governance protocols. - Onsite Productivity Pilot Programs
Designed and implemented targeted pilot projects to address previously unrecorded productivity metrics, closing key visibility gaps. - Capability Building
Delivered hands-on training to operational leads, enabling them to independently manage data entry, maintenance, and dashboard reporting. - Performance Benchmarking
Established interim KPI targets to serve as initial benchmarks for evaluating and driving continuous improvement. - Initial Opportunity Mapping
Conducted a preliminary performance review to identify early-stage optimization opportunities across the supply chain.
The results
The project delivered measurable improvements in reporting efficiency and data accuracy, reducing the manual burden on operational and administrative teams. This has enabled staff to shift focus from data entry to performance analysis and solution implementation.
The tools and processes introduced provide a strong foundation for ongoing supply chain optimization. Continued business-wide engagement and adherence to the new data protocols will be key to unlocking long-term value from the solution.